Refund policy

Refund Policy

Last updated: October 12, 2026

We want you to be happy with your gear. If something is not right, you have 30 days from the day your order is delivered to request a return.

Eligibility

To be eligible for a return, items must be unused, in the same condition you received them, and in their original packaging with all parts and accessories included. Proof of purchase is required.

Items that have been installed, drilled, cut, modified or show signs of use cannot be returned unless they arrived defective.

How to start a return

Email us at hello@loworbitsupply.com with your order number and the items you want to return. If your return is approved, we will send you instructions and the address to ship it to. Items sent back without first requesting a return cannot be accepted.

Return shipping costs are paid by the customer unless the item arrived damaged, defective or incorrect.

Kits and bundles

Kits and bundles can be returned as a complete set. If you return only some items from a kit, the refund is based on each returned item's individual price, less the kit savings.

Damaged, defective or wrong items

Please inspect your order when it arrives. If an item is damaged, defective or not what you ordered, email us within 7 days of delivery with your order number and photos of the item and packaging. We will arrange a replacement or refund at no cost to you.

Non returnable items

Gift cards and items marked as final sale cannot be returned.

Refunds

Once your return arrives and is inspected, we will email you to confirm whether the refund is approved. Approved refunds go back to your original payment method within 10 business days. Your bank or card issuer may take a few extra days to post it. Original shipping charges are not refunded unless the return is due to our error.

Exchanges

The fastest way to get a different item is to return the one you have and place a new order.

Contact

Low Orbit Supply
215 Pine Cedar Cir, Brooks, GA 30205, United States
hello@loworbitsupply.com