Shipping Policy
Last updated: October 6, 2026
This Shipping Policy explains how Low Orbit Supply processes and delivers orders placed at loworbitsupply.com. If you have any questions, contact us at hello@loworbitsupply.com.
Where we ship
We ship to addresses across the United States. Some items can also ship to Canada and other countries. If delivery to your address is available, the shipping options will be shown at checkout. If no options appear, that item cannot currently ship to your location.
Shipping costs
Many items ship free within the United States. Where a shipping charge applies, it is calculated at checkout based on the items in your order and your delivery address. You will always see the full shipping cost before you pay.
Processing and delivery times
Our products ship directly from our partner suppliers. Most orders are processed within 1 to 3 business days, not including weekends and public holidays. Delivery times vary by item and destination, and the estimated delivery time is shown at checkout. Estimates are not guaranteed, and carrier delays can occur during peak periods or severe weather.
Multiple packages
Because items ship from different suppliers, an order containing several products, including kits and bundles, may arrive in separate packages on different days. You will not be charged extra for this.
Order tracking
As soon as each package ships, you will receive an email with a tracking number and link. If you have not received tracking information within 5 business days of placing your order, please contact us.
Delivery address
Please check your shipping address carefully before completing your order. We are not responsible for orders delivered to an incorrect address entered at checkout. If you notice a mistake, contact us as soon as possible; we will do our best to update it before the order ships, but we cannot guarantee changes once it has been processed.
Lost, delayed or damaged packages
If tracking shows your order as delivered but you cannot find it, please check with neighbours and your local carrier first, then contact us within 7 days of the delivery date. If your order arrives damaged, contact us within 7 days of delivery with your order number and photos of the item and packaging so we can arrange a replacement or refund. If your package appears to be lost in transit, contact us and we will work with the carrier to resolve it.
International orders
Where international shipping is available, customers are responsible for any customs duties, import taxes and brokerage fees charged by the destination country, unless these are shown as included at checkout. Delivery times for international orders can be longer due to customs processing.
Returns
For information on returns and refunds, please see our Refund Policy.
Contact us
Low Orbit Supply
Email: hello@loworbitsupply.com
Support hours: Monday to Friday, 9 am to 5 pm Eastern Time